24/7 SupportPricing Policy
1. Price Listing Principles
Prices are publicly announced on the website before the customer books the service and makes payment.
Prices are displayed in Vietnamese Dong (VND) and may additionally show reference foreign currencies like AUD, USD, or other currencies depending on the market/destination.
For international travel services, prices may depend on exchange rates, peak seasons, departure dates, number of guests, service classes, partner policies, and availability at the time of booking.
The system will display the estimated total payment amount before the customer confirms the transaction, including mandatory fees payable to TourLuk at the time of booking.
Items not included in the tour price must be disclosed in the “Exclusions”, “Application Conditions” section, or equivalent information areas on the service page.
2. Potential Price Components
Base tour/ticket/service price per person, group, or service unit.
Mandatory taxes, fees, or service charges if already included in the displayed price.
Reservation fees, transaction processing fees, or platform fees (if any) are announced before payment.
Single room surcharges, child/infant surcharges, holiday/Tet/peak season surcharges, out-of-bounds pick-up/drop-off surcharges, luggage surcharges, or custom service surcharges if selected by the customer or required by the tour conditions.
Discount codes, vouchers, or valid promotional programs applied at the time of booking.
3. Common Exclusions from the Price
Visa, passport, translation, notarization, consular fees, or travel insurance costs unless clearly stated in the “Inclusions” section.
Flights, baggage fees, seat upgrades, off-itinerary dining, personal expenses, laundry, phone calls, minibar, and non-itinerary services unless stated as included.
Tips/gratuities for guides, drivers, porters, or destination staff unless clearly stated as included.
Costs incurred due to customer late arrivals, no-shows, information changes, date changes, service changes, lost documents, failure to meet entry requirements, or non-compliance with service regulations.
Bank fees, international transfer fees, currency conversion fees, or refund fees arising from customer cancellation/change requests, unless otherwise dictated by specific service policies or law.
4. Application of Price Based on Booking Time
The applicable price is the one displayed when the customer submits the booking request and is confirmed by the system/TourLuk under each service’s conditions.
For services requiring reconfirmation of availability, the price is only deemed valid when TourLuk confirms availability and the booking is confirmed.
For instant-pay services, the price is recorded upon successful payment, and the booking is confirmed or held according to announced conditions.
Once a booking transitions to “Paid” or “Confirmed”, TourLuk will not arbitrarily increase the price for that booking, barring specific agreements with the customer, severe display errors, force majeure, or legal requirements.
5. Foreign Currency and Exchange Rates
Some international tours or overseas services have base prices in AUD, USD, or other foreign currencies; TourLuk may convert these to VND for easy customer tracking and payment.
Conversion rates may be updated based on system, bank, payment gateway, or TourLuk’s internal policy at any given time.
The displayed VND price is the official payment price if the system requires VND payment. Parallel displayed foreign currency prices are for reference only if they are not the primary payment currency.
If the base price changes before the booking is confirmed, TourLuk will notify the customer to choose whether to proceed, switch services, or cancel the unconfirmed booking at no cost.
6. Price Adjustments and Promotional Updates
TourLuk reserves the right to adjust prices, promotional policies, discount codes, vouchers, seasonal pricing, and surcharges to adapt to the market, departure schedules, availability, exchange rates, or partner policies.
Any price changes will be publicly updated on the website and applied to transactions generated post-update, not affecting already confirmed bookings unless agreed by the customer or legally mandated.
Promotional programs, vouchers, or discount codes may have specific application conditions such as deadlines, quantities, minimum order values, applicable tour types, usage limits, applicable customers, and noncumulability.
7. Handling Price Display Errors
In case of incorrect displayed prices due to technical glitches, data entry errors, exchange rate errors, data synchronization issues, or faulty input information, TourLuk reserves the right to suspend booking confirmation for inspection.
If the price error is discovered before confirmation, TourLuk will announce the correct price for the customer to choose to proceed or cancel without penalty.
If the price error is discovered post-payment but pre-confirmation, TourLuk will discuss with the customer to process via: paying the difference, swapping to equivalent services, or refunding the paid amount.
TourLuk is not obliged to provide services at an obviously unreasonable incorrect price if there is proof of system/entry error and the service has not been confirmed for execution.
8. Disclosing Total Amount Before Payment
Before payment, the system will display key information: service name, usage date, number of guests, base price, surcharges, discounts/vouchers, payment method, and total payable amount.
Customers must verify this info and the total amount before clicking confirm payment.
If discrepancies in price or surcharges are found, customers should contact TourLuk prior to payment for verification.
9. Invoices and Documents
TourLuk provides invoices/documents per legal regulations and based on the info provided by the customer if a valid request is made.
Customers must provide accurate invoice issuance info within an appropriate timeframe after booking.
TourLuk may refuse to adjust invoices if the request is sent after the system has issued the invoice or beyond the regulatory processing timeframe.