Privacy Policy
At Tourluk.com, operated by Star Group Tourism Investment Joint Stock Company, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.
- Who We Are (Data Controller)
Tourluk.com ensures data security for your personal information.
Tourluk.com is operated by Star Group Tourism Investment JSC, acting as the data controller for your personal data.
If you have any questions, please contact us at:
📧 contact@tourluk.com
- Information We Collect
We collect personal data necessary to provide our services, including:
- Full name
- Email address
- Phone number
- Travel preferences and booking details
- Payment information (processed securely via third-party providers)
We do not store full credit card details on our systems.
- How We Use Your Information
We use your data for the following purposes:
- Processing and confirming bookings
- Communicating important travel updates
- Providing customer support
- Improving our services and user experience
- Complying with legal and regulatory obligations
- Legal Basis for Processing (GDPR)
Understanding how Tourluk.com processes your personal data based on GDPR principles, as outlined in the document Privacy Policy tourluk.jpg.
We process your personal data based on:
- Contractual necessity – to fulfill your booking
- Legal obligations – tax, accounting, compliance
- Legitimate interests – fraud prevention, service improvement
- Consent – for marketing communications (you can opt out anytime)
- Payment Security
All payments are processed through secure, PCI-DSS compliant payment gateways.
- SSL / TLS encryption
- 3D Secure / OTP authentication
- No storage of card details on Tourluk servers
- Sharing Your Information
We may share your data only when necessary with:
- Tour operators and service providers
- Payment processors
- Government or regulatory authorities (if required by law)
All partners are required to follow strict data protection standards.
- International Data Transfers
As a global travel platform, your data may be transferred outside your country or the European Economic Area (EEA).
We ensure appropriate safeguards such as:
- Standard Contractual Clauses (SCCs)
- Secure data processing agreements
- Data Retention
We retain personal data only as long as necessary:
- To fulfill bookings
- To meet legal obligations
- For legitimate business purposes
- Your Rights
Depending on your location (including EU GDPR), you have the right to:
- Access your data
- Correct inaccurate information
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact: contact@tourluk.com
- Data Security
We implement appropriate security measures, including:
- Encrypted connections (SSL/TLS)
- Restricted internal access
- Secure hosting infrastructure
- Cookies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze traffic
- Personalize user experience
You can manage cookie preferences through your browser settings.
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
- Changes to This Policy
âś“ Your data is protected under international privacy standards.
âś“ Payments are encrypted and processed securely.
âś“ We never store your card details.