Customer Information Security

At Star Group Investment and Tourism Joint Stock Company (Star Tour), we always respect and are absolutely committed to protecting the privacy and personal information of our customers. This policy is designed to help you understand how we collect, use, and protect your data.

Customers’ personal information is only collected when necessary to:

• Process and confirm bookings for services, tours, flights, and hotels.

• Provide customer support, answer inquiries, and handle complaints.

• Offer promotional information, special offers, and new services from Star Tour (if the customer consents to receive them).

We may request customers to provide:

• Full name, date of birth, gender.

• Phone number, email, contact address.

• Payment information (bank details, credit card, etc.) when necessary for transactions.

• Personal identification documents (ID card/Citizen ID card, passport, visa) in case of booking international travel services.

Customer information is used internally at Star Tour and is only shared with relevant service providers (airlines, hotels, travel partners, etc.) to complete transactions. We absolutely do not sell, exchange, or disclose personal information to any third party outside of the stated purposes.

• Star Tour implements technical and security measures to protect customer data from unauthorized access, loss, or leakage.
• Personal information is stored on a secure system, and only authorized personnel are granted access.

Customers have the right to:

• Review, update, and correct the personal information they have provided.

• Request Star Tour to stop using or delete their data when it is no longer needed.

• Refuse to receive promotional emails or marketing notifications from us.

We are absolutely committed to protecting all customers’ personal information, strictly complying with current legal regulations regarding data protection and privacy. If you have any questions related to the privacy policy, please contact us:

Star Tour – Give Trust, Steady Journey